Does Your Facility Need a Facelift? • Cook D. September 2004:34-47. Transforming your surgery center or office using some of the 20 ideas presented in this article could enhance your patients’ experience and raise their level of customer satisfaction. The author discusses indoor and outdoor environments and covers everything from the OR to the staff lounge, custom curtains to soothing sounds.
www.Laparoscopy.org The Laparoscopic Surgery Information Source